An Agent's Experience
Introduction
Agent Desktop Overview
The Control Panel
Packet8 CRM
Remote Agent Capabilities
Handling Transactions
Phone Calls
Voicemails
Emails
Chats
FAQ Knowledgebase
Supervisor Capabilities
Overview and Real Time Statistics
Monitoring and Reporting
Historical Reports
Setup & Administration
Configuration Manager Overview
Phone Flow
Emails and Chats
Integration Capabilities
Current Integrations
NetSuite